- Extramarks Education India Pvt. Ltd. (“Extramarks” or the
“Company”) is registered at 506, Surya Kiran Building, 19 KG Marg,
Connaught Place, New Delhi - 110001 and Extramarks Education India Pvt. Ltd. Plot No, 95B, Sector 136, Noida, Uttar Pradesh 201304.
- This Privacy Policy provides you with details about the manner in
which your data is collected, stored and used by us. You are
advised to read this Privacy Policy carefully. By visiting
Extramarks' website/applications you expressly give us consent to
use and disclose your personal information in accordance with this
Privacy Policy and in case of a minor, the said consent is being
given by the minor’s legal guardian. If you do not agree to the
terms of the policy, please do not use or access Extramarks
website, or mobile applications
- Note: Our Privacy Policy may change at any time without prior
notification. To make sure that you are aware of any changes,
kindly review the Privacy Policy periodically. This Privacy Policy
shall apply uniformly across all Extramarks products, including
its website, mobile applications, Tablet and other associated
applications, products, websites and services managed by the
Company.
GENERAL
- We will not sell, share or rent your personal information to any
third party, unless, we have been expressly authorized by you
either in writing or electronically to do so. Further, we will not
use your email address/mobile number for unsolicited emails and/or
SMS. Any emails and/or SMS sent by Extramarks will only be in
connection with the provision of agreed services and products and
this Privacy Policy
- Periodically, we may reveal general statistical information about
Extramarks users, such as number of visitors, number and type of
goods and services purchased, etc. This will not have any
identifiable information of any user.
- Extramarks will occasionally send email notices or contact you to
communicate about our services, products and benefits, as they are
considered an essential part of the services/products you have
chosen.
- We reserve the right to communicate your personal information to
any third party that makes a legally-compliant request for its
disclosure.
- If you so desire, we will provide you with means to review the
personal information that you have provided, alongwith an option
to make request for correcting/amending the information.
- We limit access to your information to authorized employees only
who need to know the said information.
PERSONAL INFORMATION
- Personal Information means and includes all information that can
be linked to a specific individual or to identify any individual,
such as
- name, address, mailing address, telephone number, email ID,
password, & your ward's educational interests;
- Transaction related information (such as when you make
purchases, respond to any offers, or download or use
applications from us);
- Information you provide us when you contact us for help;
- Information you enter into our system when using the
Application/Services/products, such as while asking doubts,
participating in discussions and taking tests.
- The said information collected from the users could be categorized
as “Personal Information”, “Sensitive Personal Information” and
“Associated Information”. Personal Information, Sensitive Personal
Information and Associated Information (each as individually
defined under this Information Technology (Reasonable security
practices and procedures and sensitive personal data or
information) Rules, 2011 (the “Data Protection Rules”)) shall
collectively be referred to as 'Information' in this Policy.
Automatically Collected Information
- In addition, the Application/products/Services may collect certain
information automatically, including, but not limited to, the type
of mobile device you use, your mobile devices unique device ID,
the IP address of your mobile device, your mobile operating
system, the type of mobile Internet browsers you use, and
information about the way you use the
Application/Services/products. As is true of most Mobile
applications, we also collect other relevant information as per
the permissions that you provide. We use an outside credit card
processing company to bill you for goods and services. These
companies do not retain, share, store or use personally
identifiable information for any other purpose.
USE OF PERSONAL INFORMATION
- We use personal information to provide you with services and
products you explicitly requested for, to resolve disputes,
troubleshoot concerns, help promote safe services, collect money,
measure consumer interest in our services, inform you about
offers, products, services, updates, customize your experience,
detect and protect us against error, fraud and other criminal
activity, enforce our terms and conditions, etc.
- We also use your contact information to send you offers based on
your previous orders and interests. We may occasionally ask you to
complete optional online surveys. These surveys may ask you for
contact information and demographic information (like zip code,
age, gender, etc.). We use this data to customize your experience
at Extramarks. Your data may periodically be transmitted to
external service providers to help us improve the application,
products and our services. We will share your information with
third parties only in the ways that are described in this Privacy
Policy.
- We do not sell, trade or share your Information to any third party
(except subsidiaries/affiliates of the Company for related
offerings) unless, we have been expressly authorized by you either
in writing or electronically to do so. We may at times provide
aggregate statistics about our customers, traffic patterns, and
related site information to reputable third parties, however this
information when disclosed will be in an aggregate form and does
not contain any of your Personally Identifiable Information
- We may disclose Information:
- as required by law, such as to comply with a subpoena, or
similar legal process;
- to enforce applicable terms of use, including investigation of
potential violations thereof; when we believe in good faith
that disclosure is necessary to protect our rights
- protect your safety or the safety of others, investigate
fraud, address security or technical issues or respond to a
government request;
- with our trusted services providers who work on our behalf, do
not have an independent use of the information we disclose to
them, and have agreed to adhere to the rules set forth in this
Policy;
- to protect against imminent harm to the rights, property or
safety of the Application/Website or its users or the public
as required or permitted by law;
- with third party service providers in order to personalize the
Application/Website/Services/products for a better user
experience and to perform behavioral analysis;
- Any portion of the Information containing personal data
relating to minors provided by you shall be deemed to be given
with the consent of the minor's legal guardian. Such consent
is deemed to be provided by your registration with us.
WITHDRAWAL OF CONSENT AND REQUEST FOR DATA DELETION
Users may submit a request to delete their account and associated data at
any time by completing the following- Account/Data Deletion Request Form. Upon submission, we will verify the identity of the User through an authentication
process. Following successful verification, the User’s account and all the
related personal data will be permanently deleted from our systems within
15 days of such request. Please note that certain data may be retained,
required by law or for legitimate business purposes (including but not
limited to fraud prevention, dispute resolution etc), as may be permitted
by applicable regulations. The withdrawal of consent/request for data deletion
does not affect the lawfulness of processing the data based on the consent before its withdrawal.
COOKIES
A "cookie" is a small piece of information stored by a web server on
a web browser so it can be later read back from that browser.
Extramarks uses cookies and tracking technology depending on the
features offered. No personal information will be collected via
cookies and other tracking technology; however, if you have
previously provided personally identifiable information, cookies may
be tied to such information. This is applicable only for website.
LINKS TO OTHER SITE
Our site provides links to other third party websites that may
collect personally identifiable information about you. We are not
responsible for the privacy practices or the content of those linked
websites, and you are solely responsible for visiting such third
party websites.
Public Forums
When you use certain features on our website like the discussion
forums and you post or share your personal information such as
comments, messages, files, photos, will be available to all users,
and will be in the public domain. All such sharing of information is
done at your own risk. Please keep in mind that if you disclose
personal information in your profile or when posting on our forums
this information may become publicly available.
SECURITY
Extramarks has stringent security measures in place to protect the
loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the
use of a secure server. Once your information is in our possession
we adhere to strict security guidelines, protecting it against
unauthorized access. Please be aware that, although we endeavor to
provide reasonable security for information we process and maintain,
no security system can prevent all potential security breaches.
DURATION OF RETENTION OF DATE
Extramarks shall retain user data during the term an account is
active and for at least three years thereafter. The Company may
alter this practice according to legal and business requirements
CONSENT
By using Extramarks and/or by registration on Extramarks, you
consent to the collection and use of the information you disclose on
Extramarks in accordance with this Privacy Policy, including but not
limited to your consent for sharing your information as per this
Privacy Policy.
At all times, you shall also have the right to withdraw your consent
given earlier to us to use your personal information. Such
withdrawal of the consent is required to be sent in writing to us at
the contact details provided in this Policy below. Provided further
that, in case you withhold your consent and/or withdraw the same, we
shall have the right not to provide you access to our products and
services
CONTACT US
Should you have any grievance relating to this Privacy Policy, you
may send in your grievances to our Chief Information Security
Officer (Grievance Officer) at:
Name: Shikhar Hali
Address: Plot No, 95B, Sector 136, Noida, Uttar Pradesh 201304.
Email: shikhar.hali@extramarks.com
In case of any other query, please feel free to reach us customersupport@extramarks.com
DISPUTE RESOLUTION
In case of any dispute, the same shall be subject to the exclusive
jurisdiction of the courts situated at Delhi.
Payment Options
Extramarks offers multiple payment modes to its customers for
accepting payments which includes cash, cheque, debit card, credit
card, PayTM, net banking, GooglePay, PhonePe, Razor Pay, financing
options and swipe machines. .